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Refund & Cancellation Policy

Refund & Cancellation Policy:

At Blue Mountain Herbals LLP, we manufacture and sell herbal wellness and personal care products with a strong focus on quality and hygiene. Please read our refund policy carefully before placing an order.

1. No Refund Before Delivery

  • No refund request will be initiated or processed until the order is successfully delivered to the recipient’s address.

  • Refunds for orders that are in transit, delayed, or undelivered cannot be processed until delivery confirmation is completed.

2. Eligible Refund Scenarios (Post-Delivery Only)

A refund may be considered only after the parcel reaches the customer, and only in the following cases:

  • Damaged product received

  • Wrong product delivered

  • Missing items in the package

  • Product expired at the time of delivery

Customers must raise a refund request within 48 hours of delivery with proper proof.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Incorrect address or contact details provided by the customer

  • Delivery failure due to customer unavailability

  • Order refusal at the time of delivery

  • Minor packaging damage that does not affect product usability

  • Change of mind after delivery

  • Orders already in transit or under courier processing

4. Proof Required for Refund Request

To ensure transparency and PhonePe compliance, customers must provide:

  • Clear images or video of the product and outer packaging

  • Order ID and registered mobile number

  • Brief explanation of the issue

Refund requests without valid proof may be rejected.

5. Refund Processing Timeline

  • Once the refund request is approved, the refund will be initiated within 5–7 business days.

  • The credited amount may take 5–10 business days to reflect in the original payment method, depending on the bank or payment provider.

6. Refund Mode (PhonePe Compliance)

  • Refunds will be processed only to the original payment method used during checkout (UPI, PhonePe wallet, debit/credit card, or net banking).

  • Cash refunds are not allowed under any circumstances.

7. Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once the order is shipped, cancellation or refund requests will not be accepted until delivery is completed.

8. Contact for Refund Support

For refund-related queries, contact us at:

Email: info@bluemountainindia.com
 Phone/WhatsApp: 07314381817
 Support Hours: 10 AM To 6 PM

9. Final Decision Authority

Blue Mountain Herbals LLP reserves the right to approve or reject any refund request based on investigation and compliance with this policy.